Depending on what stage your order is at, we may be able to change or cancel it, email us at info@taiea.co.nz with your order number to see what’s possible.

Contact us as soon as possible with your change and if your order has been confirmed, we will do our best to update depending on what stage it is. However, if your order has already been shipped, you may be able to redirect via your tracking number. 

You will receive a confirmation email as soon as you place your order.

If you don’t see one, check your junk/spam folder to see if we have ended up there. If not, contact us so we can look into your order. It may be a typo in your email address which we can easily fix.

We currently only ship to New Zealand and Australia.

We ship from New Zealand.

We charge an $8 courier fee within New Zealand, and costs vary, depending where you are based in Australia.

We accept all major credit and debit cards. We don’t use any after pay options. 

You will receive a shipping notification once your order has been dispatched from our TAIEA workshop. Estimated time of arrival is 2-3 working days with NZ Post once dispatched.

For answers to all your returns and exchanges questions, head to our dedicated page with detailed instructions. 

Unfortunately, once our stock is sold out, it’s no longer unavailable. We make limited runs of no more than 50, to make TAIEA extra special for it’s wearer. But we’ll be adding new ranges and styles to the TAIEA wardrobe regularly, so make sure you connect with us on social and sign up to our newsletter to stay informed.